{"id":3,"date":"2025-12-16T16:14:03","date_gmt":"2025-12-16T16:14:03","guid":{"rendered":"http:\/\/dudugo.md\/?page_id=3"},"modified":"2026-03-01T18:07:13","modified_gmt":"2026-03-01T16:07:13","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/dudugo.md\/en\/terms-and-conditions\/","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"<div id=\"fws_6ae5f8fb83140\"  data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"2%\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: calc(100vw * 0.02); padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<h2 class=\"wp-block-heading\"><strong>TERMS AND CONDITIONS<\/strong><\/h2>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<h2 class=\"wp-block-heading\">&nbsp;<\/h2>\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:paragraph -->These Terms and Conditions of use of the online store <a href=\"http:\/\/dudugo.md\/en\/\">www.dudugo.md<\/a> apply to orders&nbsp;<!-- wp:paragraph -->for the purchase of products\/services offered by DuduGo SRL through the website.<\/p>\n<p><!-- \/wp:paragraph --><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->1. <strong>GENERAL PROVISIONS<\/p>\n<p><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<ul>\n<li><!-- wp:paragraph -->This website is owned by DuduGo SRL. By placing an order in the online store, the Buyer accepts&nbsp;<!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->the Terms and Conditions of sale of goods\/products and\/or provision of services, which are based on the legislation of the Republic of Moldova.<!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->Use of the website implies acceptance of the Terms and Conditions proposed by Example SRL,&nbsp;<!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->in accordance with Law no. 284\/2004 on Electronic Commerce and Law no. 105\/2003 on Consumer Protection.\n<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->2. <strong>PERSONAL DATA PROTECTION<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<ul>\n<li><!-- wp:paragraph -->By using the DuduGo website, you agree to the collection and processing of the personal data&nbsp;<!-- wp:paragraph -->required to process orders.<!-- \/wp:paragraph --><!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->Personal data is used only for legitimate purposes (product delivery, promotions, newsletter, analytics, etc.).<!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->Data is processed in accordance with Law no. 133\/2011 on the protection of personal data.<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->3. <strong>PLACING AND PAYING FOR AN ORDER<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<ul>\n<li><!-- wp:paragraph -->Orders can be paid by bank card.<!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->Online payments are processed securely using the 3D-Secure standard.<!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->Refunds are made only to the card used for the purchase.<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->4. <strong>PRODUCT DELIVERY<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<ul>\n<li><!-- wp:paragraph -->After the order is placed, the buyer receives information about the estimated delivery date.<!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->Delivery in Chi\u0219in\u0103u municipality and throughout the Republic of Moldova is carried out under the established conditions.<!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->No deliveries are made on Sundays or national holidays.<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->5. <strong>RIGHT OF RETURN \/ CANCELLATION<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><strong>Cancellation of the booking by the customer<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->The customer may cancel the booking under the following conditions:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --> <strong>Free cancellation<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>If the booking is cancelled at least <strong>48 hours before<\/strong> the vehicle pickup time.<\/li>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<li>In this case, the amount paid is refunded in full.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --> <strong>Cancellation with a penalty<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>If the booking is cancelled <strong>less than 48<\/strong> hours before pickup,<br \/>the cost of one rental day is retained.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><strong>No-show<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->If the customer does not show up at the agreed date and time:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>The booking is cancelled automatically.<\/li>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<li>The amount paid is non-refundable.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><\/p>\n<ol>\n<li><!-- wp:paragraph -->\u201cReturn\u201d means returning the rented vehicle to Dudu Go SRL at the end of the contract period or before it ends.<!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->The return is made in accordance with the Rental Agreement signed by the parties and with the legislation of the Republic of Moldova.<\/li>\n<\/ol>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->If the customer decides to return the vehicle before the end of the contract period:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>The amount paid is NOT refundable for unused days<\/li>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<li>Exceptions may be approved only with the written consent of Dudu Go SRL<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph -->6. <strong>PRIVACY POLICY<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<ul>\n<li><!-- wp:paragraph -->The provider processes personal data in good faith and in accordance with the law.<!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->Data collected: last name, first name, phone, address, email.<!-- \/wp:paragraph --><\/li>\n<li><!-- wp:paragraph -->Data will not be disclosed to third parties without the consent of the data subject, except as provided by law.<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->7. <strong>CONTACT DETAILS<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><strong>Legal name:<\/strong> DuduGo SRL<br \/><!-- wp:paragraph --><strong>IDNO:<\/strong> 1025600022879<br \/><!-- wp:paragraph --><strong>Registered address:<\/strong> Bd. Negruzzi 6\/2 ap 45<br \/><!-- wp:paragraph --><strong>Phone: <\/strong><a href=\"tel:+37361114222\">+373 61114222<\/a><br \/><strong>Email:<\/strong> <a href=\"mailto:rent@dudugo.md\">rent@dudugo.md<\/a><\/p>\n<p><!-- \/wp:paragraph --><!-- \/wp:paragraph --><!-- \/wp:paragraph --><!-- \/wp:paragraph --><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><!-- \/wp:paragraph -->&nbsp;<\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_6ae5f8fb840ba\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"TERMENI \u0218I CONDI\u021aII &nbsp; Prezen\u021bii Termeni \u0219i Condi\u021bii de utilizare a magazinului online www.dudugo.md sunt aplicabile comenzilor&nbsp;pentru achizi\u021bionarea produselor\/serviciilor oferite de compania DuduGo SRL prin intermediul site-ului. 1. DISPOZI\u021aII GENERALE...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TERMENI \u0218I CONDI\u021aII \u2022 DUDUGO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dudugo.md\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TERMENI \u0218I CONDI\u021aII \u2022 DUDUGO\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dudugo.md\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"DUDUGO\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/61575872758913\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-01T16:07:13+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dudugo.md\\\/terms-and-conditions\\\/\",\"url\":\"https:\\\/\\\/dudugo.md\\\/terms-and-conditions\\\/\",\"name\":\"TERMENI \u0218I CONDI\u021aII &#8226; 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